Where is the Immersium located?

The Immersium is located at 4060 Kietzke Ln. Reno, NV 89502 . We're just minutes from the Reno Airport, around the corner from the Reno Sparks Convention Center, and just a couple minutes down the street from The Atlantis Casino, and Peppermill Resort Hotel Reno

How much does it cost?

$35/person, minimum 3 people.

When should I arrive for my booking?

Please arrive ten minutes ahead of your booking time to allow for filling out waivers and preparing for your adventure.

How long is the experience?

You will have 60 minutes to complete your mission. Including briefing and debriefing, you should plan on being at the Immersium for about 80-90 minutes.

What is the minimum age to play?

This depends on the child-—kids mature differently so we leave it up to the parents to make that call. Generally though, we recommend about 8 years old as the age at which kids can really grasp the story and enjoy being a part of the experience.

All minors must be accompanied by at least one person over the age of 18.

Is there a discount for kids?

We believe our experience is fun for all ages--even small children. Because of this, we do not offer discounts for children.

How many people can play?

We recommend 4-6 players for the optimal experience, but can accommodate groups from 3-10 players.

Are the missions scary?

Not at all! There are no jump scares, horror elements, or anything designed to frighten you. We strive to create an atmosphere appropriate for everyone in the group.

Will strangers be in the game with us?

No! Each booking is a private event for just your group.

What if there are only two of us?

Call or email us within 7 days and we can waive the 3 person minimum for bookings on Monday, Wednesday, and Thursday. The mission is challenging with only 2 players, but it is possible.

Can I get a refund?

We issue refunds more than 7 days in advance of the booking. Within 7 days, we don’t offer refunds but can rebook you for another time.

What happens if we are late?

Because our schedule is booked very tightly, we cannot delay the start of the game. So please make every effort to arrive 10 minutes early so you have plenty of time to fill out your waiver and be ready for the mission.

I love the Immersium, how can I get involved?

We would love to have you on board! Contact us for information about how to become a brand ambassador.

Does the ship actually float?

We've never tried it, but we have a sinking feeling we know the answer.

Is there any fine print someone made you put on here against your will?

Yes!

Return policy: We don't sell any physical products, so we don't accept returns on them either.

Shipping policy: We don't sell any physical products, so we don't ship them either.

Privacy policy: Privacy Policy for Vector Escapes, Inc. dba The Immersium

At www.theimmersium.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by www.theimmersium.com and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at help@theimmersium.com.

Log Files

www.theimmersium.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, www.theimmersium.com uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of www.theimmersium.com.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on www.theimmersium.com, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that www.theimmersium.com has no access to or control over these cookies that are used by third-party advertisers.

Third Part Privacy Policies

www.theimmersium.com’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

www.theimmersium.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in www.theimmersium.com. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

This privacy policy was created at World’s Free Privacy Policy Generator.

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